Brian Schiff

Not after the pivot.

Before we made the pivot, we had scraps.

We had a couple of customers in these small towns doing the ride share thing.

That was a moment where either we were going to find a new, better business opportunity, or it was going to be a resume booster to go and get a job post-grad.

Let's do it.

You know, it's funny when we started this, certainly Sam and I met a decade ago, my co-founder, we were freshmen in college at the time.

And back in 2015, 2016, no question, the hot thing in startups was Uber and ride sharing and all that stuff.

But they were banned in upstate New York.

We were going to school at Cornell.

So I think we were just looking to build and that was an easy place to start.

It was sort of a product that you knew everybody wanted and it was a gap in the market.

So we dove right in and then you just keep on running, right?

this is great you've had serious consistency i enter refiners all the time it's like one year at this startup but i'm looking at your linkedin now flip january 2018 to present going on eight years and three months huh yeah and uh i don't think it was even officially flip until like 2022 we were still operating under the red route name for some time there but it was sort of you know the earliest seedlings of of what the product and the business became

Yeah.

So I think when people read AI is the technology of our lifetimes.

And when you look at the opportunities that people are zeroing in on to use AI inside of a business environment today, there are two big use cases people are pointing to.

The first one is AI coding.

And the second one is AI customer support.

So we are in this massive opportunity space of AI customer support.

And there are two approaches that exist right now.