Brian Schiff

There are these generic horizontal platforms that are really going after companies in any industry.

And then there are these hyper-focused, verticalized industry solutions.

And that's the bucket that we're in.

So we started in the transportation space.

We have added retail and healthcare over the last couple of years.

But it is a very deep, verticalized solution for companies in those industries.

Yeah.

So it's, you know, the largest ground transportation companies in the world.

As you mentioned, we started in rideshare.

So for example, A2B transportation is the conglomerate that organizes most of the ground travel across the entire country and continent of Australia.

And they receive tens of thousands of phone calls into their contact center

day with people looking to schedule rides modify their rides connect to their driver all the things that you would expect and we're able to automate all of those routine calls so we automate somewhere between 85 and 90 percent of the calls that they receive helping those customers move about their day uh in the way that they need to and and helping that company stay at the cutting edge

Yeah, ultimately you want to as quickly as possible establish credibility with the caller that this is not your 90s era automated assistant.

And it is something that understands who is calling and it has a level of, you know, intelligence and cleanliness to it.

And then as quickly as we can figure out what it is they're calling for, we're going to have the integrations on the back end with the systems that are required to schedule the trip, cancel the trip, change the pickup address, get them a price quote, all of the above.

Yeah, so the whole benefit of a industry specialized solution is that 95% of what any company is going to need, we already have in the platform out of the box.

So when you think about those key integrations with the phone systems and with the dispatch platforms, when you think about all those types of topics that we just touched on that people might be calling for, we have those workflows out of the box, battle tested across hundreds of customers and millions of calls.

So when the next company signs up, it is this dynamic of standing on the shoulders of giants.

And they can come in and they can very easily configure it to the specific business logic and brand preference of their company.

But they don't need to go through this experience of building the whole thing ground up from scratch like you would need to working with any of the horizontal players.