Helen Crane

Another thing that I think people might get slightly annoyed about is airlines have this right now, given everything that's going on, and they're essentially trying to get as many people

passengers as possible onto one plane so that, you know, save jet fuel but still also allow as many people as possible to fly.

So airlines are now able to group passengers together.

Say you had a flight at 10am to Lanzarote and that was cancelled.

They could now put you on a 11am flight to Lanzarote, maybe with the same airline or maybe with a different airline with other passengers in order to save fuel.

The government says this is sort of intended to stop last minute cancellations.

So you're still, you know, you are still going.

on your flight.

But, you know, it can be sort of quite disruptive.

But in these sort of cases, airlines do still have a duty to sort of look after their passengers.

So, you know, if you don't like the other flight you've been put on, you can still ask for a refund.

You can ask for a different flight.

You know, they're going to have to be quite flexible with passengers because this is obviously, yeah, obviously quite disruptive.

So there's a lot of kind of different routes you can go down.

The first, obviously, is to complain to the airline through their official complaints process.

If you've booked a package holiday, you've got Atoll or Abta that you can complain to.

Another thing that's worth mentioning is travel insurance, because I think people are wondering whether they might be covered by that if something like this happens to them.

So...

Obviously, when the conflict first kicked off, a lot of people found that they weren't covered for cancelled or delayed flights because of these clauses in insurance saying that acts of war weren't covered by insurance.

So that actually caught me out when I got stuck in Australia at the start of the conflict and we didn't get any money back other than a sort of refund from the flight that we'd booked.