Scott Maynard
๐ค SpeakerAppearances Over Time
Podcast Appearances
And that takes a bit of time.
But I think that that's appreciated by the market where there's a
lot of, you know, semi-disposable product being sold and we're building cars that last, that drive well, high quality.
But getting that message out is the challenge for us and we've just got to keep pushing that.
Yeah, so it's a really carefully put together relationship that we have with retailers.
And when Pulsar first started, Pulsar insisted on running every one of its showrooms.
We call them spaces.
We insisted on running every one of them ourselves for exactly the reasons that you talk about.
The car could be brilliant, but if the person talking to you about it does not pull across confidence, is not able to explain the vehicle well, isn't able to help you with the questions that you would probably have if you're transitioning to an electric car for the first time,
then all the work done on product is going to go to waste.
So, we have to be really careful about the partners that we choose.
We choose dealer groups that already represent luxury brands.
We are a bit particular about how we train and we also make sure that there's a lot of support there.
In terms of the confidence
we have with our customers.
Yes, that's also carefully procured with a lot of training that goes into it.
We don't have showrooms on every street corner.
We've got 12 across Australia.
There's a couple more in the wings, but we've got a good representation across the broader country, but we're not absolutely everywhere.
However, we've got almost 20 service points.