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Afternoons with Relebogile Mabotja

Knowler Knows : No Refund-understanding hotel cancellation policies

06 Nov 2025

Description

Relebogile Mabotja speaks to Consumer Journalist, Wendy Knowler about a Pretoria woman who made a booking for three nights in a Cape Town hotel, and then cancelled within the hour. But she was told she had to forfeit every cent of that payment, because of the hotel’s no refund policy. Relebogile and Wendy chat to Consumer Goods and Services Ombud, Lee Soobrathi about the legalities around “no refund” policies on accommodation bookings.See omnystudio.com/listener for privacy information.

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