Scripting: How to Say What You Need...to Get What You Want! Preventing Deal Failures During Inspections | Ed Laine | S21 E21

Ed led a session on preventing deals from falling apart during home inspections by preparing clients with clear expectations. He introduced the “minor, moderate, major” script to help buyers categorize inspection findings and stay focused on critical issues rather than getting overwhelmed. Ed emphasized discussing this before clients receive the inspection report to reframe their perspective and maintain confidence in the purchase. He also shared negotiation strategies using the same framework to prioritize repairs and prevent emotional decision-making. The discussion expanded to home warranties, vendor relationships, and California listing laws, with Ed advising agents to build trust through reliable contractors, pre-inspections, and compliance with state agreements.

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