Churn: The Silent Killer of Your Business

Are you ignoring churn in your business? You might be losing more than you realize. In this episode of the Build Your Business podcast, Matt and Chris Reynolds reveal how churn is the silent killer of growth—especially in service-based and fitness businesses. They share actionable strategies to improve client retention, reduce drop-off, and turn satisfied customers into loyal advocates. If you're tired of constantly hustling for new leads, this episode will help you build a stronger, more sustainable foundation by mastering client experience and tracking what really matters. ✅ What You'll Learn Why churn is more dangerous than a lack of leads The real cost of losing existing clients Simple ways to reduce churn and boost retention Why over-serving beats overselling How to play the long game in business ⏱️ Timestamps 00:00 – Welcome & Weather Banter 04:59 – Understanding Churn in Business 11:46 – The Power of Client Retention 17:50 – Proven Strategies to Reduce Churn 25:53 – How Service Quality Impacts Retention 32:31 – Fixing Product-Market Fit via Churn Signals 38:01 – The Long Game: Outlasting the Competition 🔖 Hashtags #Churn #ClientRetention #BusinessGrowth #FitnessBusiness #EntrepreneurTips #SmallBusinessStrategy #CustomerExperience #MarketingStrategy #TurnKeyCoach #BuildYourBusiness PS - Coach Smarter, Earn More: https://bit.ly/3X4ixOX Matt's Links Website: https://ryanmattreynolds.com/ Instagram: https://www.instagram.com/reynoldsstrong/?hl=en Chris's Links: LinkedIn: https://www.linkedin.com/in/chrismreynolds/

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