Is current account switching boom driven by cash carrots on offer from banks - or something else?

More than a million people switched current account last year - the second time it has ticked over the 1m mark. So, who is winning the switching battle and is it all driven by people chasing a quick and easy buck from banks?  Lee Boyce and Georgie Frost dive into the data and also look at why you might not be rich enough to bank with HSBC anymore... if you want its exclusive account. The Government rules out forcing businesses to accept cash - is that a smart move? Need help with your tax return? HMRC slammed for poor customer service record via the telephone, is all the criticism justified?  And your next car insurance quote might just be significantly lower... as Lee sees a huge drop with an auto-renewal that had him smiling from ear-to-ear. 

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