Taxman customer service troubles unmasked and probate problems in the spotlight

When it comes to HM Revenue & Customs, it's safe to say that many business owners and accountants have become well-acquainted with chaos. The push for a digital tax system has left some waiting months to receive basic tax information - and following a This is Money investigation, where we spoke to someone inside the madness, we have received an avalanche of taxman woe. This week, Angharad Carrick, Tanya Jefferies, Lee Boyce and Georgie Frost reveal what's been going on - and whether customer service has become worse. Meanwhile, being an executor is a great responsibility - and it can be a nightmare. Stephen Gold is a retired judge and author who recently acted as executor for his beloved late aunt. The process eventually saw him force a string of banks, finance firms and institutions pay compensation for unacceptable errors and delay. His torrid experience led him to produce a three-part series and we talk about why companies must get the bereavement service right. We saw the 14th rate rise on the bounce from the Bank of England this week. It's up to 5.25 from 5 per cent and expectations are for another rise or two to come this year before the MPC stop turning the screw. But have any of the rises helped with inflation? And what will this mean for savings and mortgage rates? And finally, where do you stand on the great plastic lawn debate? A recent survey suggests that a quarter of people want it banned. But why?  

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