The consumer champion's guide to getting what you want

This is Money's consumer champion Helen Crane celebrated the 100th edition of her Crane on the Case column this week. Helen has won back more than £1.2million for readers over the course of all those columns and learnt a thing or two along the way about how to battle consumer problems and bad customer service. On this podcast, she discusses the big wins, the satisfying victories, the worst cases of bad customer service - and gives her tips on how to get what you want. Also on the show, Georgie Frost, Lee Boyce and Simon Lambert discuss whether working parents could be missing our by not claiming child benefit now that the rules have changed and more can get it. Plus, if you owe tax on savings interest but don't have to do a tax return how will HMRC find out? Is Scottish Mortgage worth backing as shares rebound but remain considerably down on their peak? And finally, Charles Stanley's Dan Beecroft jons the show to explain 50-30-20 budgeting and why people love this rule of thumb for spending and saving.

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