Why aren't energy bills going down - and what to do if your smart meter goes mad

In a not very happy start to the new year, Ofgem's energy price cap went up on 1 January from £1,717 to £1,738. Energy experts at Cornwall Insight say it will go up again in April - and by more than they initially expected.  So why are bills rising? After all, we are a long way from the peak of the gas price crisis back in 2021.  This week, Georgie Frost and Helen Crane discuss when they will finally go back to normal - and whether fixed rates are a good deal again.  The team also talk about an Octopus energy customer who was charged £5 to make a cup of tea thanks to a new smart meter.  For homeowners starting 2025 by sticking their property on the market, we get some tips from estate agents on how to spruce up your home - and which renovations aren't worth the bother.  We also discuss whether buyers really care about the smell of freshly baked bread, and what the best colour is to paint your front door.  Helen speaks about the companies This is Money readers have moaned about most in 2024, and her highlights from the Crane on the Case column.  And we finish off with some sensible tips from financial advisers about how to give your money a makeover in the new year. 

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