Silvia Lago

Thank you so much. I'm very happy to be here with you today.

Yes, definitely the active listening is one. Are you listening to understand or are you listening to reply? Are you fully present? Are you curious? Do you let your guard down? No. And definitely some basic questions like, tell me more. They can go a long way. Clarification questions. What do you mean? Can you give me an example?

It's super important because sometimes we can get triggered and shut down and not explore what's being said. And we can assume that we understand what is being said. And that is the start of a misunderstanding. So that is super important. Just lean in, stay there, stay with the feedback, stay with the question, ask further questions for clarification.

This is not being defensive, it's exploring together.

I love this one. And I think of the board of mentors concept. I absolutely love and generally I recommend to my coaches and people I provide feedback in our assessment exercises. It means that you select people both internally and externally, people that you admire and you respect for different reasons. So it's complementary profiles.

Maybe a couple internal, maybe a couple external, and they can broaden the mirror. The second one that comes to mind is team debriefs. I think it's super important after a big meeting, a big presentation, or the end of a project to sit together with the team and discuss what went well and what could improve. They keep doing, start doing, stop doing.