Charlotte Smith

Well, the how piece, again, if we talk about scaling something back, right? So what you just discussed is, you know, all businesses pain points. We want to go from A to B and move ourselves forward. How, which we've touched on some of the methods and the data-driven behaviors and ensuring that the training is really strong behind that. Yeah.

Well, the how piece, again, if we talk about scaling something back, right? So what you just discussed is, you know, all businesses pain points. We want to go from A to B and move ourselves forward. How, which we've touched on some of the methods and the data-driven behaviors and ensuring that the training is really strong behind that. Yeah.

Even one step before that with your how is, well, what's the profile of the person that we need to hire to ensure that we can actually deliver that? No one does that. No one sits there and blueprints that this is, okay, this is the type of experience, competence. and key traits that we are therefore going to interview to ensure that we can deliver this strategy.

Even one step before that with your how is, well, what's the profile of the person that we need to hire to ensure that we can actually deliver that? No one does that. No one sits there and blueprints that this is, okay, this is the type of experience, competence. and key traits that we are therefore going to interview to ensure that we can deliver this strategy.

It doesn't connect even right back before that. If I said to half of the leadership teams within the square mile of bank where my trilogy offices are based, have you and your sales leader sat down and mapped the target profile of the person that you want to hire into your team formally again?

It doesn't connect even right back before that. If I said to half of the leadership teams within the square mile of bank where my trilogy offices are based, have you and your sales leader sat down and mapped the target profile of the person that you want to hire into your team formally again?

minimal to none right so that's an easy thing that you could apply to your leadership team to go okay we know what we want to do we know phase one of how we want to achieve that okay how and who are we going to hire to deliver that and what are our non-negotiables around that because again within any sales professional there is high turnover right yeah

minimal to none right so that's an easy thing that you could apply to your leadership team to go okay we know what we want to do we know phase one of how we want to achieve that okay how and who are we going to hire to deliver that and what are our non-negotiables around that because again within any sales professional there is high turnover right yeah

Is that the fault of the person that got offered the job or is that the fault of the business that didn't take the time to ensure that they were hiring the right people for the job?

Is that the fault of the person that got offered the job or is that the fault of the business that didn't take the time to ensure that they were hiring the right people for the job?

Yeah, so I really encourage a lot of involvement at all client touch stages. So to ensure that the next generation of biller leader that's coming through the ranks actually is really owning that and going through that process with the leadership team. I also think...

Yeah, so I really encourage a lot of involvement at all client touch stages. So to ensure that the next generation of biller leader that's coming through the ranks actually is really owning that and going through that process with the leadership team. I also think...

The key component there is you're giving the leader, the said leader, the opportunity to see where their current consultant is from a skills perspective to ensure that they're delivering the right type of communication, a value proposition and question deck and coming away with the right outcomes from those meetings.

The key component there is you're giving the leader, the said leader, the opportunity to see where their current consultant is from a skills perspective to ensure that they're delivering the right type of communication, a value proposition and question deck and coming away with the right outcomes from those meetings.

I know that sounds very, very simple, but that is customer centric because we're just ensuring that every time we touch a customer, we're doing it to the best of our ability. But the reason why I put a people spin on that is we're ensuring that we're showing and we're leading rather than telling. So I think that's really, really key.

I know that sounds very, very simple, but that is customer centric because we're just ensuring that every time we touch a customer, we're doing it to the best of our ability. But the reason why I put a people spin on that is we're ensuring that we're showing and we're leading rather than telling. So I think that's really, really key.

That's a very simple thing is just always be there for those touch points. No matter how small, there is something that you can pick out on that. And I'm really blessed with a fantastic team at Trilogy. They're so hands on with their customers. So they're very involved and as a result are able to scale customers on a global setting, win whole programs of work, etc.

That's a very simple thing is just always be there for those touch points. No matter how small, there is something that you can pick out on that. And I'm really blessed with a fantastic team at Trilogy. They're so hands on with their customers. So they're very involved and as a result are able to scale customers on a global setting, win whole programs of work, etc.

I think in the recruitment sector, that's been another really fantastic change of mindset. which I've learned by being part of the leadership team at Trilogy, which is we really adopt our statement of work models. And the reason that has that kind of leader customer-centric approach is because we're not just going in and saying, can we help you with a couple of program managers? We're going...

I think in the recruitment sector, that's been another really fantastic change of mindset. which I've learned by being part of the leadership team at Trilogy, which is we really adopt our statement of work models. And the reason that has that kind of leader customer-centric approach is because we're not just going in and saying, can we help you with a couple of program managers? We're going...