Daniel Dines
👤 PersonAppearances Over Time
Podcast Appearances
Yes, but we also will integrate with agents built with other platforms. We call a lot of APIs from different platforms, right? An agent to me within the Salesforce platform will be just an API. I will just call an API, I will get an answer back, and I will feed it to a human user, say, what do you think about that answer?
Yes, but we also will integrate with agents built with other platforms. We call a lot of APIs from different platforms, right? An agent to me within the Salesforce platform will be just an API. I will just call an API, I will get an answer back, and I will feed it to a human user, say, what do you think about that answer?
Yes, but we also will integrate with agents built with other platforms. We call a lot of APIs from different platforms, right? An agent to me within the Salesforce platform will be just an API. I will just call an API, I will get an answer back, and I will feed it to a human user, say, what do you think about that answer?
And then based on human response, I will call another action maybe in another, or call another agent in another enterprise. Because we will be the orchestration on the top. And there is also, it makes a lot of sense to have an orchestration technology that is agnostic. We call it the Switzerland of the platform.
And then based on human response, I will call another action maybe in another, or call another agent in another enterprise. Because we will be the orchestration on the top. And there is also, it makes a lot of sense to have an orchestration technology that is agnostic. We call it the Switzerland of the platform.
And then based on human response, I will call another action maybe in another, or call another agent in another enterprise. Because we will be the orchestration on the top. And there is also, it makes a lot of sense to have an orchestration technology that is agnostic. We call it the Switzerland of the platform.
Because an orchestration engine should provide equally good access to different platforms. What's the interest of Salesforce to provide amazing connections to SAP and vice versa? No, it's not. So they will focus on building agents that work specifically for workloads that stay within their platforms.
Because an orchestration engine should provide equally good access to different platforms. What's the interest of Salesforce to provide amazing connections to SAP and vice versa? No, it's not. So they will focus on building agents that work specifically for workloads that stay within their platforms.
Because an orchestration engine should provide equally good access to different platforms. What's the interest of Salesforce to provide amazing connections to SAP and vice versa? No, it's not. So they will focus on building agents that work specifically for workloads that stay within their platforms.
But it's not about what he wants. It's about what customers will actually do. And why would they not do that? Because I will give you a real quote from one of our largest healthcare customer in the United States. I was talking to the CIO and he said, I will never put data from Epic into Salesforce in order to create an agent. Never. There is no chance to do this. It's as simple as this.
But it's not about what he wants. It's about what customers will actually do. And why would they not do that? Because I will give you a real quote from one of our largest healthcare customer in the United States. I was talking to the CIO and he said, I will never put data from Epic into Salesforce in order to create an agent. Never. There is no chance to do this. It's as simple as this.
But it's not about what he wants. It's about what customers will actually do. And why would they not do that? Because I will give you a real quote from one of our largest healthcare customer in the United States. I was talking to the CIO and he said, I will never put data from Epic into Salesforce in order to create an agent. Never. There is no chance to do this. It's as simple as this.
They will prefer to use us to have connectors, feed agents only with the data they really need to make a decision, and then have the orchestration in an agnostic way.
They will prefer to use us to have connectors, feed agents only with the data they really need to make a decision, and then have the orchestration in an agnostic way.
They will prefer to use us to have connectors, feed agents only with the data they really need to make a decision, and then have the orchestration in an agnostic way.
Yes. And also agents that will be on our platform for tasks that require connecting to multiple platforms. Most of RPA tasks today don't work with one single platform. They work across platforms. There are so many tasks that you will create agents for that require data from two or more systems simultaneously in order to make a decision.
Yes. And also agents that will be on our platform for tasks that require connecting to multiple platforms. Most of RPA tasks today don't work with one single platform. They work across platforms. There are so many tasks that you will create agents for that require data from two or more systems simultaneously in order to make a decision.
Yes. And also agents that will be on our platform for tasks that require connecting to multiple platforms. Most of RPA tasks today don't work with one single platform. They work across platforms. There are so many tasks that you will create agents for that require data from two or more systems simultaneously in order to make a decision.
Instead of going to see what kind of roles do you have in your company? Like you have a BDR person and so on. We go and ask, what kind of processes do you run today? How does your procure-to-pay process look like? What are the rule-based parts? What are the parts that are non-deterministic that are good use cases for agents? And let's go and deliver those.
Instead of going to see what kind of roles do you have in your company? Like you have a BDR person and so on. We go and ask, what kind of processes do you run today? How does your procure-to-pay process look like? What are the rule-based parts? What are the parts that are non-deterministic that are good use cases for agents? And let's go and deliver those.