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Jessica Mendoza

πŸ‘€ Speaker
7634 total appearances
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Podcast Appearances

The Journal.
The Shakeup Coming for Car Dealerships

Laws in most states say they have to keep selling through those dealerships.

The Journal.
The Shakeup Coming for Car Dealerships

There's one established automaker, though, that's trying to find a way around this system.

The Journal.
The Shakeup Coming for Car Dealerships

Scout Motors is also fighting dealership laws on a state-by-state basis.

The Journal.
The Shakeup Coming for Car Dealerships

And it's facing blowback, including legal challenges, from some of the 600 VW dealerships in the U.S.,

The Journal.
The Shakeup Coming for Car Dealerships

One in New York is seeking class action status against Volkswagen and Scout.

The Journal.
The Shakeup Coming for Car Dealerships

In that case, the established dealers say that Scout is a Volkswagen company, so it must sell cars through independent franchise dealerships.

The Journal.
The Shakeup Coming for Car Dealerships

Volkswagen of America says it's deeply committed to the dealer franchise sales model.

The Journal.
The Shakeup Coming for Car Dealerships

Scout declined to comment.

The Journal.
The Shakeup Coming for Car Dealerships

And why do dealerships see something like Scout as such a big threat?

The Journal.
The Shakeup Coming for Car Dealerships

And so, just to be clear, is the idea that if you have a new company, you then maybe won't be subject to the laws that, like, require automakers to sell cars only through dealerships?

The Journal.
The Shakeup Coming for Car Dealerships

But even as legacy car companies try to figure out a way to sell directly to consumers, there's another experiment going on that's also chipping away at the traditional dealership model.

The Journal.
The Shakeup Coming for Car Dealerships

After the break, we head back to Carvana's Arizona dealership.

The Journal.
The Shakeup Coming for Car Dealerships

Carvana bought its dealership in Casa Grande just over a year ago.

The Journal.
The Shakeup Coming for Car Dealerships

And since then, sales have been through the roof, though you wouldn't know it from hanging out on the sales floor.

The Journal.
The Shakeup Coming for Car Dealerships

And that's because of the non-traditional way Carvana sells cars.

The Journal.
The Shakeup Coming for Car Dealerships

It's like the introvert's dream or the online shopper's dream.

The Journal.
The Shakeup Coming for Car Dealerships

I never have to interact with anybody.

The Journal.
The Shakeup Coming for Car Dealerships

Carvana's approach has always minimized in-person interactions in the car buying process.

The Journal.
The Shakeup Coming for Car Dealerships

The company started out as an online marketplace for used cars.

The Journal.
The Shakeup Coming for Car Dealerships

In a few clicks, you can pick the car you want, create a financing plan, and close the deal.