Kerry Bodine

It doesn't matter what you think. All that matters is what your customers think.

It doesn't matter what you think. All that matters is what your customers think.

It doesn't matter what you think. All that matters is what your customers think.

I don't think most organizations are understanding just how big the data lift is going to be to create all of these magical AI systems.

I don't think most organizations are understanding just how big the data lift is going to be to create all of these magical AI systems.

I don't think most organizations are understanding just how big the data lift is going to be to create all of these magical AI systems.

This is leadership in the age of AI. One of the tools that we are teaching is a framework called consequence scanning.

This is leadership in the age of AI. One of the tools that we are teaching is a framework called consequence scanning.

This is leadership in the age of AI. One of the tools that we are teaching is a framework called consequence scanning.

They basically said we're not responsible for the answers that our chatbot provides. That's completely ridiculous. It went to court and now it is on the books that, yes, you are responsible.

They basically said we're not responsible for the answers that our chatbot provides. That's completely ridiculous. It went to court and now it is on the books that, yes, you are responsible.

They basically said we're not responsible for the answers that our chatbot provides. That's completely ridiculous. It went to court and now it is on the books that, yes, you are responsible.

Customer experience is your customers' thoughts, emotions, and perceptions about all of their interactions as they do business with you. So it doesn't matter what you think. All that matters is what your customers think.

Customer experience is your customers' thoughts, emotions, and perceptions about all of their interactions as they do business with you. So it doesn't matter what you think. All that matters is what your customers think.

Customer experience is your customers' thoughts, emotions, and perceptions about all of their interactions as they do business with you. So it doesn't matter what you think. All that matters is what your customers think.

Oh, gosh. I think one of the things they get wrong is that they really have to go out and listen to their customers. So first of all, companies have all kinds of data at their disposal. And I'm sure we're going to talk about data later in our conversation. But really going out and having conversations

Oh, gosh. I think one of the things they get wrong is that they really have to go out and listen to their customers. So first of all, companies have all kinds of data at their disposal. And I'm sure we're going to talk about data later in our conversation. But really going out and having conversations

Oh, gosh. I think one of the things they get wrong is that they really have to go out and listen to their customers. So first of all, companies have all kinds of data at their disposal. And I'm sure we're going to talk about data later in our conversation. But really going out and having conversations

Talking to your customers one on one and really hearing what it is they're trying to achieve, what's going on in their lives, what's bringing them to your organization in the first place. People have very complex things going on in the background. And they bring all of that to your website, to your call center, however they are interacting with you.

Talking to your customers one on one and really hearing what it is they're trying to achieve, what's going on in their lives, what's bringing them to your organization in the first place. People have very complex things going on in the background. And they bring all of that to your website, to your call center, however they are interacting with you.