Lacey Pease

So you think that our definition of experience has maybe kind of pulled away from the actual human experience at the heart of this?

One of my favorite quotes is that expectations are the thief of joy.

But today's guest might argue something a little bit different.

He might argue that expectations are also your gateway to joy.

Joining me on mic is JC Quintana, a longtime customer experience leader, author, and speaker who spent over two decades helping organizations rethink how they build relationships with their customers.

He's advised teams all over the world, and today he shares what he's learned about human psychology that will dramatically transform how you think about experience-building and

expectation setting, and honestly, just relationship building and human communication in general.

I mean, there are literally things he shared in this episode that I'm simultaneously going to be applying to my business relationships, as well as my at-home relationships with my partner, with my kids, with my family.

So there are so many gems in this episode that you're absolutely going to love.

For those of you who are new here, you're watching Experts of Experience.

I'm your host, Lacey Pease.

And we release new episodes every single month.

So if you don't want to miss those episodes, be sure to hit subscribe and you'll get notified every time a new one drops.

Thanks so much for tuning in today.

And without further ado, here's JC Quintana.

JC, welcome to Experts of Experience.

Great to have you on.

It's the first interview of the year.

So I'm so thrilled to be able to do this with you.

I honestly feel like this conversation we're about to have is a great way for people to start the year when they're thinking about business.