Laura Meschi

We were, I think, the first customer in Europe to go live with AgentForce. It's learning by doing. It's a completely revolutionary technology. We're in the very beginning of it. And it's something that you need to take as a long-term investment.

We were, I think, the first customer in Europe to go live with AgentForce. It's learning by doing. It's a completely revolutionary technology. We're in the very beginning of it. And it's something that you need to take as a long-term investment.

We were, I think, the first customer in Europe to go live with AgentForce. It's learning by doing. It's a completely revolutionary technology. We're in the very beginning of it. And it's something that you need to take as a long-term investment.

It took longer than expected. And one other challenge was reporting on return on investment. How successful in general was the handling of the conversations with our customers? It's not a quick win deflection journey. It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans.

It took longer than expected. And one other challenge was reporting on return on investment. How successful in general was the handling of the conversations with our customers? It's not a quick win deflection journey. It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans.

It took longer than expected. And one other challenge was reporting on return on investment. How successful in general was the handling of the conversations with our customers? It's not a quick win deflection journey. It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans.

If you read through some of the transcripts, it is impressive how seamless it is and how the customer didn't even realize they were talking to an AI agent if we weren't declaring it at the beginning of the conversation.

If you read through some of the transcripts, it is impressive how seamless it is and how the customer didn't even realize they were talking to an AI agent if we weren't declaring it at the beginning of the conversation.

If you read through some of the transcripts, it is impressive how seamless it is and how the customer didn't even realize they were talking to an AI agent if we weren't declaring it at the beginning of the conversation.

Yeah, so the reason why we started the journey with AgentForce was mainly around trying to deflect, or at least the initial thought was around deflecting the contacts for the highest reasons for contact that we were getting through our live chat channel.

Yeah, so the reason why we started the journey with AgentForce was mainly around trying to deflect, or at least the initial thought was around deflecting the contacts for the highest reasons for contact that we were getting through our live chat channel.

Yeah, so the reason why we started the journey with AgentForce was mainly around trying to deflect, or at least the initial thought was around deflecting the contacts for the highest reasons for contact that we were getting through our live chat channel.

I have to say that partially one of the reasons why we got on this journey is also because we wanted to be at the forefront of the new technology. So it wasn't just about the efficiency side and the big promises around AI, but also we wanted to be on the AI wagon for everyone else. So we started the pilot with Salesforce. We were, I think, the first company

I have to say that partially one of the reasons why we got on this journey is also because we wanted to be at the forefront of the new technology. So it wasn't just about the efficiency side and the big promises around AI, but also we wanted to be on the AI wagon for everyone else. So we started the pilot with Salesforce. We were, I think, the first company

I have to say that partially one of the reasons why we got on this journey is also because we wanted to be at the forefront of the new technology. So it wasn't just about the efficiency side and the big promises around AI, but also we wanted to be on the AI wagon for everyone else. So we started the pilot with Salesforce. We were, I think, the first company

customer in Europe to go live with AgentForce. So it felt really good to be at the forefront of something completely unknown and exciting like AI, but also it was a learning curve and excitement turned into realization that it wasn't exactly what we expected, but also the excitement is not over and there is a long way It's a long-term investment. Of course.

customer in Europe to go live with AgentForce. So it felt really good to be at the forefront of something completely unknown and exciting like AI, but also it was a learning curve and excitement turned into realization that it wasn't exactly what we expected, but also the excitement is not over and there is a long way It's a long-term investment. Of course.

customer in Europe to go live with AgentForce. So it felt really good to be at the forefront of something completely unknown and exciting like AI, but also it was a learning curve and excitement turned into realization that it wasn't exactly what we expected, but also the excitement is not over and there is a long way It's a long-term investment. Of course.

So, yeah, it's really, really fun to be working on this project where the technology is so new and it feels new for everyone. So you don't feel left out in a way. You're not alone. Yeah.

So, yeah, it's really, really fun to be working on this project where the technology is so new and it feels new for everyone. So you don't feel left out in a way. You're not alone. Yeah.