Melissa Winger

And so they're being stretched to the limit. And that's why I think we're seeing all this burnout because they get into it because I think they truly want to help the patient. And then they get in the system and there's so many barriers to that. And it's really unfortunate and sad that people maybe at the higher up level have that different priority.

And so they're being stretched to the limit. And that's why I think we're seeing all this burnout because they get into it because I think they truly want to help the patient. And then they get in the system and there's so many barriers to that. And it's really unfortunate and sad that people maybe at the higher up level have that different priority.

I think also when you look at regulation, policy, government, they put things into policy or into law with the patient at mind, right? So I'm going to use an example of our electronic medical records, right? So there was this whole push, your medical records are going to follow you across the country, across specialists,

I think also when you look at regulation, policy, government, they put things into policy or into law with the patient at mind, right? So I'm going to use an example of our electronic medical records, right? So there was this whole push, your medical records are going to follow you across the country, across specialists,

But then when it got down to the level of doing it, that's when you saw all the priorities shift and you saw a different priority. And nope, us as a EHR company, we want to take our market share and have our one product. We don't want to share with another. We don't want to share with this place or that place because we need to make money off our product. So that's really never come to fruition.

But then when it got down to the level of doing it, that's when you saw all the priorities shift and you saw a different priority. And nope, us as a EHR company, we want to take our market share and have our one product. We don't want to share with another. We don't want to share with this place or that place because we need to make money off our product. So that's really never come to fruition.

So the law is there with the patient in mind, but yet when you put those into play, it's that whole system of, yeah, but what's in it for me? And is there a loophole perhaps that I could use to get around this protocol or this policy? I think that's what happens. But the intentions are there.

So the law is there with the patient in mind, but yet when you put those into play, it's that whole system of, yeah, but what's in it for me? And is there a loophole perhaps that I could use to get around this protocol or this policy? I think that's what happens. But the intentions are there.

That's a tough one. And it's hard to think about because it's so huge. It's so big. And if you think of all of the people involved in the health system, all of the companies, all of the industries, I think that's why nobody really takes it on. Or when government tries to take it on, it doesn't work. I think we've allowed it to get to this place. I hope it will get better over time.

That's a tough one. And it's hard to think about because it's so huge. It's so big. And if you think of all of the people involved in the health system, all of the companies, all of the industries, I think that's why nobody really takes it on. Or when government tries to take it on, it doesn't work. I think we've allowed it to get to this place. I hope it will get better over time.

That's the whole reason I wrote the book, to get the perspective out there. But the only kind of advice I can even give patients is, even if you're not sick now, you probably will be a patient at some point in your life. And you better study up now.

That's the whole reason I wrote the book, to get the perspective out there. But the only kind of advice I can even give patients is, even if you're not sick now, you probably will be a patient at some point in your life. And you better study up now.

I think we have a problem listening to those that are frustrated. We want to pretend that those people, okay, they're a problem patient. They're a problem employee. We'll just get someone else or we'll just ignore them. If there's enough of us, they're going to listen. And it's hard because you can't get up and speak and you can't oppose to a system that you are expecting to care for you. Right.

I think we have a problem listening to those that are frustrated. We want to pretend that those people, okay, they're a problem patient. They're a problem employee. We'll just get someone else or we'll just ignore them. If there's enough of us, they're going to listen. And it's hard because you can't get up and speak and you can't oppose to a system that you are expecting to care for you. Right.

So I'm going to go and I'm going to complain about my son's had a ton of medical accidents is what I would call them. And I had to be super careful about anything I said or did because my son's coming back in two weeks for another surgery.

So I'm going to go and I'm going to complain about my son's had a ton of medical accidents is what I would call them. And I had to be super careful about anything I said or did because my son's coming back in two weeks for another surgery.

And you're marked. You're marked as that patient. Exactly.

And you're marked. You're marked as that patient. Exactly.

Yeah, so I'm a problem patient. My son isn't. I am.

Yeah, so I'm a problem patient. My son isn't. I am.