Paul Kusserow

And every year we were seeing increases in the high single digits, low double digits.

And this really started to affect how much, particularly in an inflationary environment, how much we're able to pay our employees.

We're looking for these alternatives that really try to give money back to people because they're starting to demand it.

And so there is a fatigue.

I think the tipping point is where we're at right now, which is about a third of people's incomes.

Remember, the average American household makes about $86,000.

And about 12,000 of that is now getting pushed out due to health care inflation that could be spent elsewhere.

Americans are getting very fed up with this.

And that fatigue and that level with self-insured employers, with consumers that are out there, we're starting to hit a pretty strong tipping point.

One of the things we quoted in the book is how efficient are we as a healthcare industry?

And we quote two things.

When you look at some of the data that we've seen from 1970,

is the growth of clinicians has been about 200% growth in clinicians to take care of our present population.

The growth of administrators is 3,800%.

So where's the money gone when you look at that growth?

You look at the McKinsey work that we also quoted, which is a healthy company has about 0.8 people to supporting people who actually do the work.

And then again, the McKinsey report says in health care, it's 10 to 1, according to their research.

So there's so much administration that goes into these costs that's driving that inflation.

We saw that there were over 5 million people actually just doing health care administration.

So what can AI do?