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Reed Hastings

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
769 total appearances

Appearances Over Time

Podcast Appearances

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And that's what led to that release.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

But the reason it looked so unofficial is because it was just an internal comms deck to do the new employee welcome.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

That's right.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And then it had exactly the effect you referred to, which is the people who fundamentally wanted job security over growth were repelled.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And the people who wanted growth and willing to trade off job security loved it.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And so then we selected a very creative type of person who, again, was into performance and taking risk.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

Yeah, I mean, I think the big struggle we had in the early days

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

was the contrast of loyalty and what that meant versus performance.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And everybody wants loyalty and they want performance and their attention.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And so as we sorted through that, we realized, okay, professional sports teams have a clear bargain of you're sort of playing for your position each season, and it is a performance culture, but the team can be quite close.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

and can be very supportive of each other.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And so that wrestling with, we came to think of loyalty as a stabilizer.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

So loyalty gives you, if you have a bad day, you don't get instantly fired, or if your boss has a bad day, you don't quit instantly.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

You sort of think things through solidly over a couple months.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

but that ultimately it was about performance.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And that helped us clarify our own values, that we were more valuing growth and achievement than we were, say, lifetime loyalty, which is different than a family company or other relationships that we have, where we value loyalty in our friendships, in our marriage and other things.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

We value loyalty over performance.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

Yeah.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

I mean, what he's getting at there is not a personal loyalty like political factions where you look after your boss or something like that, but you care about the organization.

The Knowledge Project
Netflix Founder Reed Hastings on Scaling High-Trust Culture & Bold Judgment

And I do believe he's right that that creates a very powerful force.