ASOA EyeTalks Radio
Episodes
Dry Eye Rescue Program Implementation with Patti Barkey & Ryan Grant
31 Jul 2025
Contributed by Lukas
Discover how leading practices across the country are simplifying dry eye care, increasing compliance, and unlocking new revenue streams – all witho...
How to Give Your Staff Superpowers with Patient Self-Service
17 Oct 2024
Contributed by Lukas
A recent survey found staffing challenges, including hiring and turnover, to be the top challenge for specialty healthcare practices. If alleviating s...
The Changing Reimbursement Landscape for Retina Practices and How to Keep Up
22 Aug 2024
Contributed by Lukas
Take a listen to the latest episode of ASOA EyeTalks Radio, presented by ASOA Gold Strategic Business Partner, SamaCare. ASOA chats with 30+ year rev...
How to Know If You Are a P.O.W.E.R.F.U.L. Leader
08 Apr 2024
Contributed by Lukas
Commit to building empowered relationships that achieve mutually rewarding goals. Nurture healthy interdependence with your staff, your family/friend...
Mentoring And Today’s Marketplace
11 Mar 2024
Contributed by Lukas
Mentoring helps build relationships. When you have a new employee joining your team and they have a mentor at work, they have started a working relati...
Perspective—Ain’t Raining? We Ain’t Training
12 Feb 2024
Contributed by Lukas
What had started as a slow painful drought became a torrential downpour of applicants. This shift taught us to be both careful about what we wished fo...
Quiet Quitting—Is It Happening? What Should You Do About It?
22 Jan 2024
Contributed by Lukas
Quiet quitting is not as straightforward as one might think. It’s worth considering the real cost: one’s physical and mental health. If you go aga...
Administrator-Physician Relationship, Episode 9: Leadership
26 Sep 2023
Contributed by Lukas
What makes a leader in ophthalmic administration? Do managers make good leaders? And do good leaders make good mentors? Angela, Patti, and Carrie lead...
Administrator-Physician Relationship, Episode 8: Boundaries
28 Aug 2023
Contributed by Lukas
Setting good boundaries at work can help preserve job satisfaction, increase productivity, reduce burnout, and can set an example for others. Poor b...
Administrator-Physician Relationship, Episode 7: Reality
10 Jul 2023
Contributed by Lukas
Reality versus perception. Contrasting leader and staff experiences. Common perception gaps and how to close them. In this episode, Angela, Patti, and...
Administrator-Physician Relationship, Episode 6: Humor
12 Jun 2023
Contributed by Lukas
Angela, Patti, and Carrie talk about the benefits and potential drawbacks of humor in the workplace, and how good humor can make good leaders. This ep...
Administrator-Physician Relationship, Episode 5: Complimentary Work Ethic
08 May 2023
Contributed by Lukas
Work hours. Accountability. Completion of tasks. Loyalty to the vision. Pulling a fair share of responsibility. In this episode, we are talking abou...
Administrator-Physician Relationship, Episode 4: Common Vision
10 Apr 2023
Contributed by Lukas
Your vision for your organization should be its guiding purpose; the ideal that your mission and values are built towards. In this episode, Angela, Pa...
Administrator-Physician Relationship, Episode 3: Respect
13 Mar 2023
Contributed by Lukas
R-E-S-P-E-C-T—It’s not just a song, it’s a two-way street. In this episode, Angela, Patti, and Carrie discuss the elements of respect, how to ea...
Administrator-Physician Relationship, Episode 2: Communication
13 Feb 2023
Contributed by Lukas
In today’s episode, Angela talks with Patti and Carrie about COMMUNICATION. It is so important to identify and develop clear and positive communicat...
Administrator-Physician Relationship, Episode 1: Introduction
09 Jan 2023
Contributed by Lukas
ASOA's EyeTalks Radio podcast presents its new limited subseries, The Administrator-Physician Relationship. Join host Angela Casazza, MHA, PMP, COE, E...
Hybrid Telemedicine Visits Here to Stay
14 Nov 2022
Contributed by Lukas
During the public health emergency, hybrid visits have proven so successful that some practices plan to use them long-term. Using the hybrid visit mod...
Preventing Broken Business Relationships
10 Oct 2022
Contributed by Lukas
We must commit as much time to building these key relationships as we commit to improving our business processes. Proactively investing in building go...
How to Maximize Your Optical Revenue
12 Sep 2022
Contributed by Lukas
Follow these steps and the oft overlooked or siloed optical department might be a nascent goldmine for clinic revenue and customer happiness. This epi...
Litigation: A (Mostly) Avoidable Nightmare
08 Aug 2022
Contributed by Lukas
Despite best efforts, your physician may still face litigation at some future point. No one wants to be facing a lawsuit, but you can help your physic...
Dry Eye in Practice…..Gotta Squeeze a Few Lemons to Make Lemonade
11 Jul 2022
Contributed by Lukas
An interview with Jim Sluck, Vice President at TearCare Marketing and Matt Jensen, CEO of Vance Thompson Vision, Sioux Falls, SD and beyond on the top...
Tips to Increase Engagement and Connections with Your Patients
13 Jun 2022
Contributed by Lukas
Terez Spencer, System Administrator at Woolfson Eye Institute, and Dr. Michael Rivers, Sr. Medical Director of Ophthalmology at ModMed, share some tip...
A Checklist for Work-From-Home Employees
13 Jun 2022
Contributed by Lukas
Work-from-home employees need to feel connected to your company. Before you convert your staff to work-from-home, there are some important things to c...
Q&A: How to Market Your Eye Care Practice
16 May 2022
Contributed by Lukas
Kristi Bolinger, Specialty Director with NextGen Healthcare and Ty Allen, CEO of SocialClimb share best practices on how to market your eye care pract...
Sandpaper and Grit—A Management Metaphor
09 May 2022
Contributed by Lukas
When staff recognize our earnest desire to empower them, especially when we redirect, correct, and even discipline them in the hope of their making an...
Dry Eye…Friend or Foe & How to Turn Lemons into Lemonade
18 Apr 2022
Contributed by Lukas
An interview with Jim Sluck, Vice President at TearCare Marketing and Sharon Brown, COT, COE, Director of Operations at Ophthalmic Consultants of Bost...
Rising Above—Strategic Leadership During Crisis
11 Apr 2022
Contributed by Lukas
The current pandemic is not only testing us but providing an opportunity to grow in the face of adversity. Let us continue to learn from each of our c...
Stick to the KISS Principle for ASC Compliance
14 Mar 2022
Contributed by Lukas
Regulatory compliance is an ever-evolving, never-ending struggle in an ASC. The requirements and corresponding documentation are voluminous and can be...
Using Data to Prove Your Point—Effective Use of Data with Providers and Staff
14 Feb 2022
Contributed by Lukas
In managing staff, having an accurate system to measure daily productivity will allow you to hold staff accountable with accurate data that is fairly ...
Understanding the payer landscape for DURYSTA® (bimatoprost intracameral implant)
31 Jan 2022
Contributed by Lukas
Dawn Marsillo of Allergan® talks with Janet Cox, Director of Billing and Coding at Vance Thompson about understanding the payer landscape for DURYSTA...
Market Access and Reimbursement Support—Product-Specific Solutions
10 Jan 2022
Contributed by Lukas
Although providing new technologies—and sometimes older ones—can occasionally be an administrative nightmare, navigating the pathway to successful...
Technician Training By Zoom?
08 Nov 2021
Contributed by Lukas
The technician shortage is very real, and what has worked in the past to train technicians may not be appropriate for today’s new employees.
The Benefits of Developing a Triage Department— How to Re-Focus on Patient Care
11 Oct 2021
Contributed by Lukas
Although many practices have seen a full (or nearly full) recovery of patient volumes while adapting to the new and stringent social distancing norms ...
Building a Patient-Centered Culture
13 Sep 2021
Contributed by Lukas
People drive success in any organization. An intentional strategy that puts people first by creating a patient-centered culture will ensure that your ...
Best Practices for Loss Prevention in the Dispensary
09 Aug 2021
Contributed by Lukas
While much has been written about shoplifting prevention, internal loss prevention is not a topic that gets as much attention, yet costs practices tho...
Does Your Practice Need a Partial Retirement Plan?
12 Jul 2021
Contributed by Lukas
A dilemma arises when a practice owner cannot (or does not want to) handle the demanding pace and lifestyle typical of a busy, full-time ophthalmologi...
How “Friction” Created Amazon… and How Reducing it Can Save Your Practice!
14 Jun 2021
Contributed by Lukas
For a true friction-less experience, don’t compare your practice’s website to your competitors. Compare your site to Amazon or Google.
Every Mushroom is Edible Once—7 Steps for Recovering from a Mistake
10 May 2021
Contributed by Lukas
If you are in management long enough, you will make some big mistakes. Assuming they aren’t fatal to your career, how do you recover? This episode o...
Critical Aspects to Consider for DURYSTA™ (bimatoprost intracameral implant) Billing and Reimbursement
19 Apr 2021
Contributed by Lukas
Dawn Marsillo of Allergan® talks with Meg Gilson of Eye Surgeons about considerations for DURYSTA™ (bimatoprost intracameral implant) billing, codi...
Surviving the Nursing Shortage–What We Can Learn from Hospitals
12 Apr 2021
Contributed by Lukas
ASCs must distinguish themselves from the competition by following the lead hospitals have gained regarding the treatment and consideration of RNs. Fa...
Q&A: Patient Flow, with Jane Shuman and Myra Cherchio
08 Mar 2021
Contributed by Lukas
Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying “h...
Six Simple Steps to Improve Your Income Statement
08 Feb 2021
Contributed by Lukas
A customized profit and loss statement generates valuable, specific information that helps business owners and administrators make better management d...
Technician Training in the Small Practice—5 Tips
11 Jan 2021
Contributed by Lukas
Here are five techniques to allow technicians to train themselves, from Brittany Royster, COT, of Carolina Ophthalmology Associates in Chapel Hill, NC...
Q&A: Avoiding Burnout and Creating Personal and Professional Satisfaction with Sondra Hoffman
07 Dec 2020
Contributed by Lukas
Sondra Hoffman, Executive Director of Florida Eye Clinic, Business and Life Coach, Hoffman Consulting Group, talks with Karen Bachman, ASOA’s Immedi...
Informed Consent in Your ASC
16 Nov 2020
Contributed by Lukas
The goal of the informed consent process is to enable the patient or patient representative to make an informed and educated decision to undergo the p...
Q&A: Using CareCredit as a Business Tool, Not Just Patient Financing
12 Oct 2020
Contributed by Lukas
Randy Baldwin, Vice President of Specialty Client Marketing at CareCredit, explains how CareCredit’s business tools go beyond patient financing. Bus...
6 Steps for Kickstarting Your Optometric Referral Network
14 Sep 2020
Contributed by Lukas
What if you could increase surgical volumes with patients who were already diagnosed by another doctor, ready for surgery, and who came into your door...
Q&A: Optical Operations
22 Jul 2020
Contributed by Lukas
Exploring ideas to enhance optical operations in an ophthalmology practice, such as discussing the different characteristics of opticals vs. medical p...
A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture
13 Jul 2020
Contributed by Lukas
The “Feedback Is a Gift” mantra’s fresh perspective can take time and effort to develop, particularly for those who have historically avoided po...
Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients
30 Jun 2020
Contributed by Lukas
We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased ...
Q & A Interview – How to Become a COE
29 Apr 2020
Contributed by Lukas
Members of the National Board for the Certification of Ophthalmic Executives (NBCOE), Carole Dumas and Ashlie Barefoot Malone, provide tips on how to ...
Practicing Intrapreneurship in Your Organization
26 Mar 2020
Contributed by Lukas
The next breakthrough solution will not come from doing “business as usual.” Imagine the impact you can make from injecting fresh thinking that en...
Training Employees to Create Exceptional Patient Experiences—5 Tips
24 Feb 2020
Contributed by Lukas
A patient is the most important visitor on the business premises. Patients are doing us a favor by giving us the opportunity to serve them. If staff...
The Best Lens “Recipe” for Dispensary Success— Fewer Ingredients in the Right Portions
13 Jan 2020
Contributed by Lukas
Choosing the right mix of lenses to feature in your dispensary—and the best way to market them—presents an interesting challenge. Offering too man...
Making a Difficult Journey a Little Easier
09 Dec 2019
Contributed by Lukas
We all have the ability to make a difficult journey just a little easier. After all, isn’t that why we are in this business? Take a listen to Ellen ...
Wearable Technology — Don’t Let Smart Technology Outsmart You
11 Nov 2019
Contributed by Lukas
Despite varying opinions regarding personal technology in the workplace, one thing remains true: It is a force to be reckoned with and is here to stay...
When Managers Disagree
07 Oct 2019
Contributed by Lukas
Tips and strategies for coming to consensus and getting things done when differences of opinion arise.
Q & A Interview – Operation Sight
16 Sep 2019
Contributed by Lukas
Take a listen to the latest episode of ASOA EyeTalks Radio -- Q&A Interview: Operation Sight -- as we talk with ASOA Board members Hayley Boling, Debb...
Taming the Torment…Gaining Improved Cooperation with the Most Difficult Staff and Physicians
01 Aug 2019
Contributed by Lukas
Creating a harmonious working environment at your ophthalmic practice is certainly achievable, but what happens when you encounter a member of staff o...
Recruiting Strategies for Ophthalmology—Where to Search for New Physicians
02 Jul 2019
Contributed by Lukas
Having a formal recruitment strategy in place will give you a better chance of finding a suitable candidate who meets your needs.
ASCs: The Never-Ending Quest for Quality
07 Jun 2019
Contributed by Lukas
Laura Baldwin, Principal and Senior Consultant of BSM Consulting, interviews Regina Boore, Senior VP and Executive Consultant of Progressive Surgical ...
Pity the Woodpecker— Making Meetings Productive
30 May 2019
Contributed by Lukas
Pity the woodpecker. Its full-time job is banging its head against a tree just to get a single bug if it’s lucky, only to have to go to another tree...
Training Technicians to Be Critical Thinkers
18 Apr 2019
Contributed by Lukas
Critical thinking is so important to our doctors and patients, in fact, we should foster a culture that encourages it to ensure the best medical care ...
Developing Your Mid-Level Managers
07 Mar 2019
Contributed by Lukas
A successive development strategy for your potential managers will require dedicated time, a logical assessment of resources, a realistic action plan,...
We All Scream for… Exemplary Customer Service
19 Feb 2019
Contributed by Lukas
In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer...
Documenting Eye Codes–Just How Compliant Are You?
29 Jan 2019
Contributed by Lukas
The CPT definitions and descriptions of the ophthalmic codes (92002– to 92014) are confusing, to say the least. The definitions of the codes are eve...
Getting Things Done in the Busy and Changing World of Health Care!
01 Nov 2018
Contributed by Lukas
An ASOA interview on priorities and time management with Katie Lawrence, MHA CMPE, Director of Ambulatory Optimization for Greenville Health System.
What NOT TO DO When Hiring a New Provider
23 Oct 2018
Contributed by Lukas
From an attorney’s viewpoint, new associate employment agreements are relatively simple, but don’t let their simplicity deceive you. The business ...
Top 10 Interpersonal Skills for Practice Administrators
08 Oct 2018
Contributed by Lukas
While having the technical skills in your job is essential, it’s the soft skills that can take leaders to the next level in managing their teams. Le...
The Leadership Dyad: Administrator and Managing Partner
24 Sep 2018
Contributed by Lukas
When the administrator and managing partner work productively and cooperatively in tandem, it is a catalyst that ignites practice growth. This podcast...
10 Steps for Streamlining the Appeals Process
10 Sep 2018
Contributed by Lukas
The Centers for Medicare and Medicaid Services and the Office of Inspector General are more aggressive than ever about collecting any overpayments tha...
HR: Onboarding New Employees
23 Jul 2018
Contributed by Lukas
Advice for practice managers and administrators when onboarding new employees or providers and bringing them into the practice culture.
Compliance Success: Doing the Right Thing and Doing Things Right
13 Jun 2018
Contributed by Lukas
Having a good compliance plan is becoming more essential, not only to meet legal and contractual requirements but also to help ensure efficient operat...
Advancing Your Superhero Powers: The Genius of Inquiry
14 May 2018
Contributed by Lukas
In business, inquiry thinking is all about the power of asking questions in ways that OPEN UP rather than limit possibilities. In this podcast, based ...
Assessing Your Risk for an Audit
02 Apr 2018
Contributed by Lukas
Expert advice for ophthalmic practice administrators and their providers on assessing risk for an audit, including identification of some red flags th...
Attracting All-Star Employees to Your Practice
07 Mar 2018
Contributed by Lukas
Building a star-studded team of talented, enthusiastic, patient-oriented, long-term employees is an admirable goal for all health care practices. Howe...
MACRA and MIPS in 2018
22 Jan 2018
Contributed by Lukas
Expert advice for ophthalmic practice administrators and their providers on MACRA and MIPS in 2018, including the key changes in the 2018 Final Rule f...
HR: Handling Workplace Conflict and Employee Complaints
18 Dec 2017
Contributed by Lukas
Expert advice for practice managers and administrators on how to handle workplace conflict and employee complaints, including common mistakes managers...
Gaining Support as a New Manager
29 Nov 2017
Contributed by Lukas
When you’re the new manager of an ophthalmology practice, it’s critical to gain buy-in not only from staff, but also from the physician providers....
When You’re the New Kid in Town, Advice “Dear Abby” Style
17 Oct 2017
Contributed by Lukas
Expert advice for new administrators when they inherit long-term employees who either won’t or aren’t able to change to meet the needs and challen...
Human Resources: Avoiding the Pitfalls of Disciplining Employees
11 Sep 2017
Contributed by Lukas
Expert advice and practical tips for managers from attorneys at Smith Amundsen’s Labor and Employment Practice Group on avoiding the pitfalls of dis...
Benchmarking with ASOAnalytics
09 Aug 2017
Contributed by Lukas
Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recogni...
Benchmarking for Better Business Decisions
19 Jul 2017
Contributed by Lukas
Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recogni...
Productivity: Prioritizing Paperwork, Staff and Critical Functions
12 Jun 2017
Contributed by Lukas
Roxanna Martin, clinical coordinator at Akler Eye Center, interviews Dr. Tamim Quam, MD, an expert in productivity and time management in the area of ...
Middle-Management: Dealing with Difficult Decisions
15 May 2017
Contributed by Lukas
The complexities of managing an ophthalmic practice, or any business, are made more complex by the human factor, and the emotions that inherently all ...
MACRA: Understanding MIPS Categories and Your Composite Score
27 Mar 2017
Contributed by Lukas
In this episode on the Medicare Access and CHIP Reauthorization Act, American Society of Ophthalmic Administrators president Bill Koch, COE, CPC, COA,...
HR: Best Practices for Employee Evaluations
02 Feb 2017
Contributed by Lukas
Using employee evaluations can be a valuable tool in any manager’s toolbox but just having a form for managers to fill out can be a disaster. Find o...
HR: Flawless Hiring—Getting the Right People on the Bus
02 Feb 2017
Contributed by Lukas
Learn what administrators in busy practices should consider when hiring staff and what should happen after the hire is made to ensure the new hire and...
MACRA: What Is It and Why Should I Care?
30 Jan 2017
Contributed by Lukas
American Society of Ophthalmic Administrators President Elect Bill Koch, COE, CPC, COA, interviews Nancey McCann, director of government relations for...