Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia

This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets. Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group. Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future. Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking. www.globaldigitalbanker.com

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