Resilience, Empathy & Emotional Intelligence. Mary McKenna (Tour America)

Produced by Jetbooks, Chartered Accountants Ireland.Subscribe to the Business Builders Newsletter for the very best ideas I've discovered on business and personal growth.In Series 7, Episode #54, I interview Mary McKenna, founder and CEO of Tour America and The Travel Suite. Mary shares her entrepreneurial journey, influenced by her father's passion and values, highlighting her resilience through challenges like September 11th, the COVID-19 pandemic, and a near-fatal accident in 2004. She discusses maintaining work-life balance and fostering a culture of empathy. Mary also delves into her methods for creating a customer-focused company culture, emphasizing respect, communication, and addressing customer concerns promptly, ensuring zero complaints.CONNECT WITH CONOR:LinkedInTOUR AMERICA:WebsiteInstagramLinkedInSupport mental health awareness with Brent Pope’s “Elephant in the Room” initiative. Join the movement to de-stigmatise mental health conversations in the workplace and beyond. Adopt an elephant sculpture and show your commitment to creating a supportive environment for everyone. Visit www.elephantintheroom.ie to learn more and get involved.

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