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Business-First Creatives

How I’m Building My Offer Ecosystem Around the 3 Levers That Drive Client Experience

29 Jul 2025

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You don’t need to fix everything at once — but you do need to fix the thing that’s slowing you down.In this episode, I’m walking you through the 3 essentials every creative business needs in their client experience and the 3 paths you can take to improve your systems based on your budget, time, and capacity.Whether you’re ready to send better emails, book clients faster, or overhaul your entire process — this is how we find the right next step for you.Links MentionedIf you’re ready to improve your client experience but not sure where to start, head to coliejames.com/systems and listen to Fix It First — my private podcast that helps you figure out exactly what needs fixing first inside your client experience systems.Want my eyes on your actual process? You can book a full Client Experience Audit at coliejames.com/audit.If your proposal is the weak link, grab the five-minute booking Proposal Template at coliejames.com/dubsado-proposal-templates.For those of you struggling with what to say and when, grab my free email writing guide Emails That Convert at coliejames.com/emails.Or dive deeper with the full course, Email Like You Mean It, at coliejames.com/email.And if you're ready to build your client experience systems from start to finish, you can either DIY with the CRM Blueprint at coliejames.com/crm-blueprint or join me for a more supported experience inside Systems in Session at coliejames.com/systems-in-session.

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