Certified - ITIL Foundation v4 Audio Course
Episodes
Welcome to the ITIL V4 Certification
14 Oct 2025
Contributed by Lukas
Episode 58: Service Level Management
01 Sep 2025
Contributed by Lukas
Service level management ensures that expectations are clear and performance is measured against agreed standards. In this episode, we’ll define how...
Episode 57: Service Desk
01 Sep 2025
Contributed by Lukas
The service desk is often described as the “face of IT,” serving as the single point of contact between users and service providers. In this episo...
Episode 56: Service Request Management
01 Sep 2025
Contributed by Lukas
Service request management is one of the most common and visible practices in ITIL, as it deals with handling user requests in a consistent and effici...
Episode 55: Problem Management
01 Sep 2025
Contributed by Lukas
Where incident management is about quick restoration, problem management focuses on addressing the root cause of recurring issues. In this episode, we...
Episode 54: Incident Management
01 Sep 2025
Contributed by Lukas
Incident management is one of the most visible ITIL practices because it deals directly with restoring services when disruptions occur. In this episod...
Episode 53: Change Enablement
01 Sep 2025
Contributed by Lukas
Change enablement is one of the most examined practices in ITIL 4, reflecting its importance in balancing agility with stability. In this episode, we’...
Episode 52: Release Management + Continual Improvement
01 Sep 2025
Contributed by Lukas
Release management and continual improvement may seem very different, but both play critical roles in keeping services relevant and reliable. Release ...
Episode 51: Monitoring & Event Management + Deployment Management
01 Sep 2025
Contributed by Lukas
This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management...
Episode 50: IT Asset Management + Service Configuration Management
01 Sep 2025
Contributed by Lukas
Assets and configurations form the backbone of service delivery, and ITIL provides two practices to manage them. In this episode, we’ll explore IT a...
Episode 49: Relationship & Supplier Management
01 Sep 2025
Contributed by Lukas
Strong relationships are central to successful services, and this episode explores two practices that enable them: relationship management and supplie...
Episode 48: Information Security Management
01 Sep 2025
Contributed by Lukas
Information security is a foundational practice in ITIL, ensuring that confidentiality, integrity, and availability of information are protected at al...
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
01 Sep 2025
Contributed by Lukas
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of ...
Episode 46: Engage Activity — Interacting with Stakeholders
01 Sep 2025
Contributed by Lukas
The “Engage” activity ensures that all stakeholder needs are understood, communicated, and met throughout the service lifecycle. In this episode, ...
Episode 45: Improve Activity — Continual Improvement Mindset
01 Sep 2025
Contributed by Lukas
Improvement is not a one-time project but a continuous cycle, and the service value chain embeds this philosophy in the “Improve” activity. In thi...
Episode 44: Plan Activity — Setting Direction and Goals
01 Sep 2025
Contributed by Lukas
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared...
Episode 43: Service Value Chain Overview — Six Activities
01 Sep 2025
Contributed by Lukas
At the heart of the SVS is the Service Value Chain, which represents the core activities required to create and manage services. In this episode, we’...
Episode 42: Governance, Practices, and Guiding Principles Inside SVS
01 Sep 2025
Contributed by Lukas
Governance, practices, and guiding principles are three of the most important elements within the SVS, and in this episode we’ll look at how they fu...
Episode 41: What is the ITIL Service Value System (SVS)?
01 Sep 2025
Contributed by Lukas
The Service Value System, or SVS, is one of the defining innovations of ITIL 4, and this episode introduces it in detail. The SVS provides a holistic ...
Episode 40: Four Dimensions in Balance — Avoiding Weak Spots
01 Sep 2025
Contributed by Lukas
Individually, each dimension is important, but ITIL stresses that they must work in balance. In this episode, we’ll explore how overemphasizing one ...
Episode 39: Value Streams and Processes — Linking Activities to Results
01 Sep 2025
Contributed by Lukas
The fourth dimension brings the focus back to how work is organized and delivered. In this episode, we’ll explain value streams as end-to-end sequen...
Episode 38: Partners and Suppliers — External Support Explained
01 Sep 2025
Contributed by Lukas
The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering va...
Episode 37: Cloud, Automation, and Emerging Tech in ITIL
01 Sep 2025
Contributed by Lukas
Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on ho...
Episode 36: Information and Technology — Tools That Enable Services
01 Sep 2025
Contributed by Lukas
The second dimension of service management, information and technology, provides the tools and data that enable modern services. In this episode, we’...
Episode 35: Communication and Collaboration in Teams
01 Sep 2025
Contributed by Lukas
Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. I...
Episode 34: Organizations and People — Roles, Culture, Competence
01 Sep 2025
Contributed by Lukas
The first of the four dimensions focuses on organizations and people, reminding us that technology alone cannot deliver value. In this episode, we’l...
Episode 33: Introduction to the Four Dimensions
01 Sep 2025
Contributed by Lukas
To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four d...
Episode 32: Mini-Review: Seven Principles Recap
01 Sep 2025
Contributed by Lukas
After exploring each guiding principle in detail, this episode serves as a recap to lock the concepts firmly in your memory. We’ll briefly revisit e...
Episode 31: Exam Pitfalls Around Principles
01 Sep 2025
Contributed by Lukas
Principles are straightforward in theory, but exam questions often test them in tricky ways. In this episode, we’ll walk through the most common pit...
Episode 30: Guiding Principles in Daily Work
01 Sep 2025
Contributed by Lukas
The value of guiding principles is proven not only in theory but in the everyday work of IT professionals. In this episode, we’ll translate the prin...
Episode 29: Interactions Between Principles — How They Work Together
01 Sep 2025
Contributed by Lukas
While each guiding principle can stand alone, their true power emerges when they are applied together. In this episode, we’ll explore how the seven ...
Episode 28: Optimize and Automate — Efficiency and Tools
01 Sep 2025
Contributed by Lukas
The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this ep...
Episode 27: Keep It Simple and Practical — Avoiding Complexity
01 Sep 2025
Contributed by Lukas
Complexity is one of the biggest threats to efficiency, and ITIL’s principle “Keep It Simple and Practical” addresses this directly. In this epi...
Episode 26: Think and Work Holistically — The Big Picture
01 Sep 2025
Contributed by Lukas
ITIL emphasizes that no element of a service operates in isolation, and this is captured in the guiding principle “Think and Work Holistically.” I...
Episode 25: Collaborate and Promote Visibility — Team and Transparency
01 Sep 2025
Contributed by Lukas
No service can succeed in isolation, which is why collaboration is essential in ITIL’s framework. In this episode, we’ll examine the guiding princ...
Episode 24: Progress Iteratively with Feedback — Why Small Steps Matter
01 Sep 2025
Contributed by Lukas
Big-bang changes often fail because they are too risky and too complex. The principle “Progress Iteratively with Feedback” reminds us that improve...
Episode 23: Start Where You Are — Assess Before You Build
01 Sep 2025
Contributed by Lukas
Change and improvement are constant in IT, but too often organizations throw away what already works. This guiding principle, “Start Where You Are,”...
Episode 22: Focus on Value — Customer First
01 Sep 2025
Contributed by Lukas
The first guiding principle is “Focus on Value,” and it captures the essence of why IT services exist at all. In this episode, we’ll explore how...
Episode 21: What Are Guiding Principles?
01 Sep 2025
Contributed by Lukas
Guiding principles are one of the most distinctive features of ITIL 4, offering simple yet powerful advice that can be applied universally across orga...
Episode 20: Service Relationships: Provision, Consumption, Management
01 Sep 2025
Contributed by Lukas
Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept ...
Episode 19: Service Offerings Explained
01 Sep 2025
Contributed by Lukas
Service offerings form the bridge between a service provider and the consumers who benefit from their services. In this episode, we’ll define what a...
Episode 18: Utility and Warranty — Twin Pillars of Service Value
01 Sep 2025
Contributed by Lukas
Utility and warranty together define whether a service truly delivers value. In this episode, we’ll revisit and expand on these two foundational con...
Episode 17: Understanding Risk in Services
01 Sep 2025
Contributed by Lukas
Risk is an unavoidable part of delivering services, and ITIL places strong emphasis on understanding how risk shapes outcomes. In this episode, we’l...
Episode 16: Outputs vs. Outcomes — Getting Real Results
01 Sep 2025
Contributed by Lukas
One of the most important distinctions in ITIL is between outputs and outcomes. Outputs are the direct deliverables of a process — the things you pr...
Episode 15: Cost and Value — What’s the Difference?
01 Sep 2025
Contributed by Lukas
In service management, cost and value are closely linked but not the same. This episode focuses on distinguishing these two concepts, which the exam o...
Episode 14: Value in Everyday Life
01 Sep 2025
Contributed by Lukas
Abstract definitions can be difficult to grasp, so this episode connects ITIL’s concept of value to examples you use every day. Think of subscribing...
Episode 13: Service Management as a Practice — What It Means
01 Sep 2025
Contributed by Lukas
Service management is more than a collection of processes; it is a professional practice that organizations adopt to consistently deliver value. In th...
Episode 12: Customers, Users, and Sponsors — Roles in Service Management
01 Sep 2025
Contributed by Lukas
Service management is not just about technology; it’s about people and their roles in creating and consuming value. In this episode, we’ll explain...
Episode 11: What is a Service?
01 Sep 2025
Contributed by Lukas
At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of ...
Episode 10: Key Terms Q–Z
01 Sep 2025
Contributed by Lukas
The final part of our glossary journey takes you through the key terms from Q through Z. This segment closes the loop, ensuring you have the full lang...
Episode 9: Key Terms H–P
01 Sep 2025
Contributed by Lukas
Continuing our glossary foundation, this episode covers the essential ITIL terms from H through P. As with the previous glossary section, our focus is...
Episode 8: Key Terms A–G
01 Sep 2025
Contributed by Lukas
Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through...
Episode 7: Study Methods for Audio Learners
01 Sep 2025
Contributed by Lukas
Not everyone studies the same way, and if you’re listening to this PrepCast, you may already know you prefer audio learning. This episode is dedicat...
Episode 6: Common Mistakes to Avoid in the Exam
01 Sep 2025
Contributed by Lukas
Many candidates fail the ITIL Foundation exam not because they don’t know the content, but because they make avoidable mistakes under pressure. In t...
Episode 5: Bloom’s Levels Explained
01 Sep 2025
Contributed by Lukas
A key part of preparing for the ITIL Foundation exam is knowing the depth of knowledge you are expected to demonstrate. In this episode, we’ll expla...
Episode 4: Exam Format, Question Types, and Strategy
01 Sep 2025
Contributed by Lukas
No matter how well you study, exam success depends on knowing what to expect on test day. This episode demystifies the ITIL 4 Foundation exam format, ...
Episode 3: ITIL 4 vs. Previous Versions
01 Sep 2025
Contributed by Lukas
ITIL has been evolving since the 1980s, but ITIL 4 represents its most significant transformation. Earlier versions were heavily process-driven and so...
Episode 2: Why Service Management Matters
01 Sep 2025
Contributed by Lukas
Before diving into the details of ITIL, it’s essential to step back and ask: why does service management matter at all? In this episode, we’ll fra...
Episode 1: Welcome to ITIL Foundation & How to Use This Course
01 Sep 2025
Contributed by Lukas
The journey to mastering ITIL begins with understanding how this course is structured and what you can expect along the way. In this introductory epis...