Welcome to the ChairLife podcast with Tom Cuthbert. As a CEO, coach, and Vistage Master Chair, Tom shares insights, strategies, and tools to help you build a successful Chair practice where mission and purpose intersect with a balanced work life. This is your guide to leading with impact while living with intention. In this episode, Tom explores high-performing behavior number seven on embracing and providing feedback, and discusses why the value of an issue is worth far more. Let’s dive in. High-Performing Behavior: Embrace and Provide Feedback Tom quotes Eric Sevareid: "Better to trust the man who is frequently in error than the one who is never in doubt." This highlights candor and feedback's value in Vistage. High-performing members embrace and provide feedback. Feedback is a cornerstone; create environments where it is embraced in groups and one-to-ones. Creating a Feedback-Rich Environment Tom recalls his first Vistage day: "Vistage is a feedback-rich environment." Builds trust, raises conversation quality, strengthens community. Without feedback, growth stalls; errors repeat. Gallup: Teams with regular feedback see 14.9% lower turnover. Avoiding Difficult Conversations Tom notes common avoidance of tough talks. 70% of leaders delay due to discomfort (HBR). Vistage models feedback using Craig Weber's Conversational Capacity. Balance candor with curiosity for stronger relationships. Practical Applications of Feedback Tom outlines ways to apply feedback. Use surveys for speakers, meetings; rate one-to-ones. From Warren Berger's The Book of Beautiful Questions: "Good feedback tells what's wrong; questions pull solutions from giver." Encourage carefrontation: Share thoughts out of care. Tom’s Tips & Tricks: Why The Value of an Issue is Worth Far More Tom explains issues' true value exceeds fees through insights. Track issue dollar impact to show ROI. Deep sharing maximizes group benefit. Benefits: Drives breakthroughs, justifies investment. Action: Quantify one issue's value next meeting. Conclusion Thank you for tuning into ChairLife. Embrace feedback through carefrontation; recognize issues' greater value. Lean into one feedback conversation and quantify an issue's impact this week. See you next time. Resources Explore these resources to support your Vistage Chair practice: www.tomcuthbert.com www.chairlifepodcast.com www.tomcuthbert.com/highperforming www.tomcuthbert.com/questions https://amzn.to/47muRyD https://amzn.to/3WRiKVe https://docs.google.com/document/d/13-1cP_KkDspF6PmK5UNCLDAANsY35T2L00t2FExrD3I/edit?usp=sharing

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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