Chasing The Insights
EP221 - Mary Kathryn Johnson on social tokens and conversational design
30 Jun 2022
In this episode of Chasing the Insights, I talk to conversational experience expert Mary Kathryn Johnson. MKJ talks so us about how we can use social tokens and conversational design to increase know, like & trust with communities. Mary Kathryn Johnson is the CEO & Founder of the Conversational Experience Design Agency Messenger Funnels. MKJ has been nicknamed the "ChatBotMom" by her Conversational Marketing community.
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