Modernizing Legacy Systems with AI with Shelia Anderson of Aflac

In this episode, Sheila Anderson, CIO at Aflac, discusses how the company is using AI to modernize while handling legacy systems. Sheila highlights key initiatives such as digital claims processing, establishing an AI center of excellence, and transforming internal operations.About the Guest:Shelia Anderson is an information technology executive with extensive Fortune 100 CIO, services, and consulting experience, particularly in Financial Services and Insurance. Partnering with C-level stakeholders, she drives business change and digitally enables organizations through multi-million dollar technology strategies, agile development, and support initiatives for applications and infrastructure. She is well-versed in a range of technologies, from legacy systems to cloud, AI, and LLMs, focusing on maturing organizations through cloud migration, agile transformation, and digital enablement. With a significant passion and proven results in mentoring and developing talent in STEM, supporting women in technology, and building exceptional teams, Shelia has demonstrated organizational leadership over 2000+ employees across multiple global locations and managed budgets exceeding $600 million.Guest Highlights:“[When it comes to AI] start with your business. Simple, really. Understand your business, your business challenges, and your business opportunities. Always start with ‘why’ and anything that you deliver from there, the closer you can tie the work that you're doing to the business value, the more successful both you and your company will be at the end of the day.”Timestamps:*(01:40) - Aflac’s AI Journey*(03:55) - AI at Scale: Transforming Aflac*(09:00) - Building Automation and Innovation into Culture *(26:15) - Leadership Insights and Advice*(31:15) - Future Trends and StrategiesLinks & Resources:Ian Faison on LinkedIn: www.linkedin.com/in/ianfaisonShelia Anderson on LinkedIn: www.linkedin.com/in/sheliaandersonLearn more about Aflac's services: www.aflac.comCheck out the My Special Aflac Duck®: myduck.sproutel.comHungry for more tech talk? Check out these past episodes:Ep 50 - Powerful Partnerships That Push CIOs to the Next LevelEp 49 - Investment Priorities for the Transformative CIOEp 48 - The Future of Employee ExperienceLearn more about Caspian Studios: www.caspianstudios.comCan’t get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato. Start Listening: www.workato.com/podcast Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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