Sally Davies of Smart Play Advisors: The Power of Patience and Bridging Marketing Gaps

In this episode of "CMO Weekly," host Mary Clover interviews Sally Davies, Agency Partner at Smart Play Advisors, a seasoned professional with 17 years of experience in the AI gaming industry.Davies discusses her career, which began in 2008 or 2009 , and how digital marketing has evolved, emphasizing the importance of data and personalized customer experiences. She shares her extensive background, including 15 years at "Gamesys", where she developed a VIP program and grew various departments. In 2013, she moved to America to launch operations in New Jersey, partnering with Tropicana Casino in Atlantic City.Davies explains her transition from a corporate role to becoming a consultant, driven by a desire for variety and continuous learning. She describes her consulting approach, which often begins with an audit to understand a client's priorities, goals, challenges, and problems. She aims to bridge gaps between different departments and build effective marketing frameworks, including loyalty programs, segmentation, and vendor onboarding.A significant portion of the conversation focuses on the disconnect between acquisition and retention in marketing. Davies highlights how businesses often overspend on acquiring new customers while neglecting retention efforts, leading to a "leaking bucket" scenario. She stresses the importance of understanding data and fostering close relationships between marketing and insights teams.Davies also shares her experience as the acting CFO and CEO of Desert Diamond Sportsbook, a tribal entity in Arizona. She discusses the unique challenges and opportunities of localized marketing compared to multi-state operations, emphasizing the power of local partnerships and community engagement. She expresses optimism about the future of iGaming and the benefits of an omnichannel approach, where online and brick-and-mortar experiences complement each other.A recurring challenge Davies identifies in the industry is the slow adoption of third-party marketing enhancement tools by platforms. She advocates for platforms to prioritize their marketing stack to help operators improve efficiency and revenue.Throughout the episode, Davies provides advice for aspiring marketers, encouraging them to gain diverse exposure and build well-rounded teams with varied strengths. She also shares personal anecdotes, including a challenging home renovation project and her random hobby of training her dog. She describes her personal evolution, noting a growth in patience over her career.The episode concludes with Davies recommending marketers and tools to watch, such as "Flows" for its comprehensive marketing capabilities, innovative CRM companies, and "Wager Games" for its social and comedic approach to sports betting. She also encourages listeners to connect with Smart Play Advisors for business growth support.

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