Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions. Listener Questions Melvin asked about how to handle a layoff he’s been asked to do. Melissa asked about what she should do differently before letting people go. Carlos asked about how to change the dynamics on a dysfunctional team. Krystal asked about good reading resources for better customer service. Jun asked about what he could do to improve his executive presence. Resources Mentioned The Automatic Customer* by John Warrillow Good Authority* by Jonathan Raymond Radical Candor* by Kim Scott The Power of Vulnerability by Brené Brown Why Good Leaders Make You Feel Safe by Simon Sinek Raving Fans: A Revolutionary Approach To Customer Service* by Ken Blanchard and Sheldon Bowles How to Win Friends and Influence People* by Dale Carnegie Related Episodes The Power Of Servant Leadership, with John Dickson (episode 137) How to Create Team Guidelines, with Susan Gerke (episode 192) How to Challenge Directly and Care Personally, with Kim Scott (episode 302) Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) Membercast 4: How to Create a Team Vision Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

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