Dr. Annalene Weston

2.10 - Bio.15.35 - Building rapport and trust.21.15 - Dealing with patient rejection/ crticism.24.00 - Active listening and apology/ explanations.28.25 - Receiving a complaint.31.00 - Role of ineffective communication in complaints.33.00 - Effect of complaints on practitioners and defensive dentistry.40.40 - How to avoid adverse outcomes and complaints.46.00 - Burnout and practitioner mental health.55.00 - The Mental Block Facebook group.58.00 - Social media.1.04.00 - Environment for new grads.1.09.40 - Resources.Malcolm Gladwell - Outliers / Blink.Matthew Syed - Black Box Thinking.Robert Sapolsky - Behave.www.commhealth.com.au/blogIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit. 

There are no comments yet.

Please log in to write the first comment.