0.00 - Intro.4.10 - Definition of empathy - a learned skill.7.50 - Treatment planning - the golden rule vs the platinum rule.15.45 - Empathy vs overwhelm/ burnout.19.50 - 3 aspects of communication where we can use empathy.25.20 - Social media.27.20 - The social media 'pile in'.33.20 - Understanding our biases.36.10 - Separating the person from the problem.37.10 - Positions vs interests.40.00 - What is the truth?41.50 - Disentangling impact and intentions.43.30 - Blame vs contributions.www.commhealth.com.au/blogPeople Skills - Robert BoltonEmotional Intelligence - Daniel GolemanThinking Fast and Slow - Daniel KahnemanGetting to Yes - Fisher & UryDifficult Conversations - Stone, Patton & Heenhttps://whatyouwilllearn.com/book/thinking-fast-and-slow/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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