Dr. Colm Harney

0.00 - Intro.4.10 - Definition of empathy - a learned skill.7.50 - Treatment planning - the golden rule vs the platinum rule.15.45 - Empathy vs overwhelm/ burnout.19.50 - 3 aspects of communication where we can use empathy.25.20 - Social media.27.20 - The social media 'pile in'.33.20 - Understanding our biases.36.10 - Separating the person from the problem.37.10 - Positions vs interests.40.00 - What is the truth?41.50 - Disentangling impact and intentions.43.30 - Blame vs contributions.www.commhealth.com.au/blogPeople Skills - Robert BoltonEmotional Intelligence - Daniel GolemanThinking Fast and Slow - Daniel KahnemanGetting to Yes - Fisher & UryDifficult Conversations - Stone, Patton & Heenhttps://whatyouwilllearn.com/book/thinking-fast-and-slow/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.    

There are no comments yet.

Please log in to write the first comment.