1.28 - overview of Harry's career.9.28 - "how I got interested in sleep".12.45 - communication skills - importance of effective listening.15.17 - discussing treatment costs with patients.17.39 - building rapport with patients.19.44 - initial staff interaction with patients.26.10 - establishing credibility.27.55 - talking with patients about treatment benefits.30.01 - what to do when patients don't accept your advice.34.30 - attachment and putting your patient's best interests first.45.19 - dealing with unexpected treatment outcomes.52.02 - dealing with irate patients.57.39 - leadership and building a culture with extraordinary staff.1.09.14 - "what are you most proud of?"1.12.12 - recommended learning resources.www.commhealth.com.auwww.sleepwise.com.auIf you enjoyed this episode please tell your podcast loving friends - word of mouth is the still the best referral method of all.I would also be grateful if you could take the time to rate /review the podcast in your streaming platform of choice.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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