1.20 - "This is going to take much more time - I don't have the time."6.00 - How spending extra time at beginning benefits the interaction.9.00 - Anxiety management strategies.14.35 - Ways to give power back to the disempowered patient.17.45 - Screening questions.19.45 - Managing attendance - last minute cancellations and FTAs.23.45 - TLC phone calls.25.10 - Dangers of vicarious trauma - dentist/ team self-care.34.55 - How to respond if a patient discloses a history of abuse.41.40 - Call to action.50.10 - Benefits of this approach for the dental team.www.commhealth.com.au/bloghttp://zaksdental.com.au/the-team/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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