Dr. Emily Taylor helps a manager prepare to meet with an angry employee. When you feel under attack in a tense meeting, it’s natural to react in ways that make the situation worse. Try practicing your approach to the meeting ahead of time. In this coaching session, Dr. Emily does a series of role-playing exercises to help Elizabeth prepare a script for her next meeting with an employee who has expressed frustration with Elizabeth’s management style. In this episode, you will learn how to: -Rehearse for a tough conversation in a conflict. - Know when to speak and when to listen. - Notice cues in a conflict that signal the other person’s needs. Let us know how these strategies work in your own life! Email Dr. Emily at [email protected] or connect with her on social media: @conflictcoachwithdremily 00:00 Introduction to The Conflict Coach 00:49 Meet Elizabeth: The Conflict at Work 01:16 Elizabeth's Perspective on the Conflict 06:19 Dr. Taylor's Insights on Conflict Resolution 11:23 Role-Playing the Resolution 31:16 Final Thoughts and Key Takeaways

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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