When Social media becomes the primary means of customer service

Do you use social media to address your complaints or concerns with companies?  What are the pros and cons of social service? Does anyone do it well? It is quite overwhelming to monitor the entire internet so where do you start?   "how would you feel if every decision you make privately on a contact center ends up on the front page of a newspaper or on facebook?" "If it is written information, it is public:" - Amas "Customers will figure it out...social is better" - Bob    And much more  Contact Amas and Bob. http://linkedin.com/in/amastenumah/ https://www.linkedin.com/in/bobfurniss/ 

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