How to navigate challenging situations as an agency account manager, with Robert Solomon

Welcome to Episode 56. I chatted to the author of 'The Art of Client Service', the legend that is Robert Solomon. If you haven't listened to his previous episode, number 46, I'd highly recommend you go back and have a listen because we talked about so many things relating to the account management role, including: - why there are fewer account managers doing more with much less experience - why some people believe the account manager role is becoming extinct - and why often the work of great account management isn't recognised. In this episode, Robert shares what to look for when hiring a great account manager, what he says to people who think the role of account manager is easy, and how to get respected by your colleagues as an account manager. And he shares some fantastic tips for how to manage challenging situations, which he's brought to life by telling a couple of his own account management stories. As an account manager, I think you'll find this both informative and entertaining. If you haven't bought his book, please go and grab a copy of the updated third edition of The Art of Client Service, so many people in account management have found this book highly valuable. I'd also like to remind you that my next Account Accelerator training programme starts on 15th March 2022. The programme helps those in agency account management with a systematic approach to adding more value to your existing clients and growing the accounts in nine weeks. You join a group of peers in other agencies where you can share best practice, you get group coaching from me, as I walk you through the different strategies, plus access to an online programme so you can go through the content at your own at your own pace. So if you'd like a quick 20 minute call to see if it's the right fit for you or your agency team, send me an email to [email protected] or book a call on my website www.accountmanagementskills.com.

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