Join Our FREE Start Repairing Credit Challenge: http://startrepairingcredit.com/ Struggling to keep your credit repair clients coming back?We got you! In this speech from our 2019 Credit Repair Expo, the incredible Andre Coakley explains everything you need to know to master customer retention. Andre, an award-winning credit repair expert and best-selling author, shares his proven strategies for turning clients into lifelong advocates for your business.Discover why retention is seven times more cost-effective than acquisition, how to leverage the "service recovery paradox" to turn negative experiences into loyalty, and the key metrics every business needs to track for sustained growth.Let’s jump right in! Key Takeaways:00:00 Intro 01:43 Why Retention Is Better Than Acquisition 05:17 Defining Customer Retention and Service Recovery Paradox 08:14 Customer Journey Stages12:21 Just Starting Out? Do This!13:52 Customer Churn Rate16:26 Maximizing Revenue 18:27 Tracking Retention Efforts and Customer Value 20:30 Measuring Loyalty 23:23 Outro Additional Resources:Get a free trial to Credit Repair CloudGet my free credit repair training How to Launch a Credit Repair Business From Nothing With Andre CoakleyMake sure to subscribe so you stay up to date with our latest episodes.

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