Episode #231:Nicholas Ghitti, Chief Revenue Officer at Native Teams, explains why trust and alignment beat shiny tools. He breaks down living playbooks, voice of the customer, and shared KPIs. He shows how rituals and AI can coexist to drive execution. He closes with a call for leaders to stay close to the front lines.“Most of the right answers in life are boring. We just don't like it to be that way, but rituals and processes go a long way if they're done properly. This is how we can try to overcome challenges and many others in the company.” – Nicholas GhittiThis episode examines how go-to-market leaders can strike a balance between human connection and modern tools. Nicholas explains why alignment, rituals, and customer understanding create durable systems that evolve beyond templates and drive measurable business impact.Follow Nicholas Ghitti on LinkedInFollow Steve MacDonald on LinkedIn

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