E128 | Measuring Employee Happiness In 2020 And Beyond with Nic Marks

If you’re wondering how your team’s happiness is, or how you can support employee wellbeing and sustain team morale, then you don’t want to miss Nic Marks, CEO and Founder of Friday Pulse, Dom’s employee engagement, employee happiness, employee measurement tool of choice. “When I ask how engaged you are, people don't know. You know, it's like, if you ask people, how meaningful is your work? It sounds great. But people don't know what the top of that scale is. Do they have to be Mother Teresa? Do they have to be Nelson Mandela?”Nic's been on the show before (link below), and in that episode, he talked about the work he did previously, and the TED Talk he's done. But today, we're digging into, (again, link below) a chart that Nic and his team have put together, which looks at the weekly employee experience for 2019-2020. It’s as clear as day to see how it fell off a cliff in March. So we talk about that and we also talk about why it's come back up. Where are we now? What are the thoughts and hopes for 2021? “The evidence suggests that Homo Sapiens defeated Neanderthals because they out-teamed them. And I think if you bring human beings together, physically together, you get a team that you just don't get, when you're on Zoom.”As usual we discuss book recommendations, and Nic shares fond memories that he has for Tony Hsieh, the founder of Zappos, who passed away recently. This is another great chat with Nic, we hope you enjoy it as much as we did.On today’s podcast:Measuring employee experience and happiness at workWhy Gallup can’t measure engagement (but Friday Pulse can)Unhappiness at work is a signal to moveWhich jobs are suffering more than othersTony Hsieh CEO ZapposLinks:Nic’s first podcast episode on The Melting PotNicmarks.org

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