E269 | Rethinking People Ops & Transforming Employee Experience with Jessica Zwaan

Fully remote work isn’t for everyone. For instance, some people get their energy from having a community at work, whilst others get it from elsewhere. Some can deal with the ambiguity that comes with working remotely, and others struggle with it. Our guest this week believes that working remotely is not just a decision over having an office or not, but an operating system. And that means that you need to curate every aspect of your people operations. This week on The Melting Pot, we learned from Jessica Zwaan, author of Amazon Best Selling, Built for People, and founder of Being People consultancy. She’s also the Chief Operating Officer at Whereby, a calm and user-friendly video call solution that integrates directly into your platform using our API or SDK. In this episode, Jessica joined us to discuss the importance of cultural responsibility and effective performance evaluation within organisations. She delved into the different spectrums of responsibility at different levels, emphasising the crucial role of HR leaders in driving strategic success. She also explores the challenges of traditional HR practices and shares the innovative strategies they’re implemented at Whereby to encourage the team to book holidays in advance.  Download and listen to learn more. On today’s podcast: Working fully remote. Does it work for everyone?Creating a sense of community remotelyThe three spectrums of responsibilityCalibrating the role of managers in assessing performanceThe philosophy behind Built For People  Follow [Guest Name]: WebsiteBuilt for PeopleLinkedInX Book recommendations: SeveranceCustomer CentricityFour Thousand Weeks Enjoyed the show? Leave a Review 

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