From Rookie to Pro: Making the Most of Your First 3 Months as a CSM | Bhumika Arora & Lara Javalyn

In the fast-paced world of Customer Success, the initial months of a CSM role can be both exhilarating and overwhelming. How does one strike the right balance between learning and demonstrating immediate impact? How can a new CSM ensure they're on the right path to long-term success? In this episode, we're joined by two seasoned professionals: Bhumika Arora, a customer success career coach with a proven track record in various CS roles, and Lara Javalyn, who brings a rich tapestry of diverse experiences to her current role as a Senior Account Manager. Together, they unpack: Strategies for the first 30, 60, and 90 days in a CSM role. Navigating the challenges of making an impact and continuous learning. Insights into common obstacles faced by new CSMs and advice on overcoming them. Whether you're stepping into the customer success domain for the first time or are a seasoned professional looking for fresh insights, this episode offers a goldmine of advice to set you on a path of excellence. Dive in and discover the art of transitioning from a rookie to a pro in Customer Success. Take a look at the resource below: - Code for Success Coaching certification: BALAUNCH39, and this is for 60% Off. - Take a look at Bhumika's coaching program and resources, Ruffday Coaching - What is a RACI Chart? - For CS free learning materials and certifications check the following academics, Udemy, Aspireship, Gainsight, Planhat, and Catalyst.io - We recommend you to join, CS Connect a Customer Success Community. Connect with Lara Javalyn on LinkedIn. Your Hosts ⁠Bayron Toruño⁠ and ⁠Nav Thomas⁠ are also open to chatting with you!

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