The Evolution of a CSM: Becoming a Leader in Customer Success | Sydney Strader & Ben Johns

In this episode of "Customer Success Talks," we have two amazing guests, Sydney, the current VP of Customer Success, and Ben, a recent transitionee from a customer success manager to a team lead. Sydney and Ben share their insights on the challenges and triumphs encountered during their career transitions, especially when stepping into a leadership role for the first time. They also reveal their personal experiences with the imposter syndrome, providing valuable advice for those considering a similar career move. Not only do they discuss the role transition, but they also delve into the essence of leadership itself, highlighting the significance of coaching, feedback, and setting clear expectations for a team. Connect with ⁠Ben Johns ⁠& ⁠Sydney Strader⁠ on LinkedIn. Your Host ⁠Bayron Toruño⁠ is also open to chatting with you! We recommend you to join, ⁠CS Connect ⁠ a Customer Success Community.

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