Gill Marchbank - ResQ - Building World Class Culture In EX & CX

Gill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation. This is an accreditation focused on employee feedback and 3-stars means world-class - the only BPO with this accreditation in the UK. In this episode Gill talks about building and maintaining a great employee culture and how that translates into great CX. https://resqcs.co.uk/ https://www.linkedin.com/in/gill-marchbank/ https://www.linkedin.com/company/resq-contact-services-limited/videos/native/urn:li:ugcPost:6857209199257096192/ https://cert.b.co.uk/

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