The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

What's on your mind? Let CX Passport know...🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:24 Individuals or Personas?5:30 Using contact center as customer insights center9:45 CHIEF and the impact on women’s careers13:14 1st Class Lounge17:34 Getting closer to customers in economic downturn21:00 Starting a career as front line agent26:24 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Lisa LinkedIn: https://www.linkedin.com/in/lisaeyer/

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