The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134

What's on your mind? Let CX Passport know...🎤🎞️He is DONE with CX! Go beyond “The one where he goes beyond CX” with Vimal Rai Managing Partner, Commercial Excellence Partners in CX Passport Episode 134🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction3:05 The broken aviation industry8:55 Why Brussels Airport is a great customer experience13:00 He is DONE with customer experience17:45 Contrasting Singapore and Dubai23:03 1st Class Lounge28:30 The emotional (revenue driving!) impact of customer experience32:03 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Vimal LinkedIn: https://www.linkedin.com/in/vimalrai/

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