The one where Red is the new green of KPIs - Cristina Popa E80

What's on your mind? Let CX Passport know...🎤Go beyond the bumper sticker CX in “The one where Red is the new green of KPIs” with Cristina Popa CX Program Manager at Philips in CX Passport episode 80🎧 What’s in the show?...👩‍🍳How do you blend process & customer experience?🔁Repeatability of great customer experiences⛔You don't change culture with a poster on the wall🏃‍♀️Getting from ivory tower ideas to front line execution💻Eindhoven as the Silicon Valley of Europe😋The wonderful blend that is Romanian food🎬Going beyond just a score. Action is what mattersHosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“Red is the new green in regards to KPI. So what that means is that if we don't have the courage to recognize where we are performing poorly, then we also cannot improve on it and make it better.” - CristinaEpisode resources:Cristina Popa: www.linkedin.com/in/cpopa1

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