The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

What's on your mind? Let CX Passport know...🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us tick” with Tamar Cohen CEO/Founder at HaloEffect Management in CX Passport Episode 186🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:04 Tamar's journey to co-author white paper4:00 Importance of emotions in employee experience7:00 Surprising insights from research10:00 Practical approaches to understand employee behavior14:00 Designing effective incentive programs17:00 Role of employee experience in CX20:15 1st Class Lounge23:36 Us vs Them in business emotions and behaviors27:47 Connecting employee experience to business results30:21 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Tamar LinkedIn: https://www.linkedin.com/in/tamarcohen/HaloEffect Web: https://www.myhaloeffect.com/

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