"The one where we go (back!) to the movies! Yay!" Todd Weishaar E36

What's on your mind? Let CX Passport know...Find out how on earth the movie theater industry not only stayed alive but has found a way to innovate and rise like the phoenix in this episode with Todd Weishaar, Director Of Continuous Improvement at Cinemark.Learn how they took care of the customer before the customer knew they needed that care.Experience how on one day it was normal operations and became fully closed the next.And folks...what on earth do you do with all that popcorn when you’re shut down?!?!Voice of the customer is a major blockbuster inspiring innovations like a private watch party. But this wasn’t the customer asking for it. Learn how Cinemark discovered this customer need without a customer ever saying a word. Get a taste of Bamberg Germany as well hearing about Todd’s experience living there. Hosted by “I believe the best meals are served outside and require a passport” Rick Denton...CX Passport guides you through a conversation on customer experience and travel.Episode resources:Todd Weishaar: www.linkedin.com/in/todd-weishaar-636b171/Cinemark: www.cinemark.com/

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